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By |April 29th, 2014|Bob on Business|Comments Off

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By |April 25th, 2014|Bob on Business|Comments Off

Will You Be Ready When it’s Time?

Business is full of opportunities.  Will you be ready when they present themselves?  Will you be ready when it’s time?

The problem is that you never know when they will arise. So, you always have to be preparing.  Here are three ways to prepare your business for when that key opportunity arises.

Build your infrastructure

It’s pretty […]

By |October 21st, 2011|Bob on Business|Comments Off

I Want to Talk to the Manager!

Every day, in businesses across the world, customer service staff, receptionists, waiters and waitresses, and countless others in service industries have to hear that painful, anger-ridden phrase:  “I want to talk to the manager.”

What the customer is really saying when they spout out these words is, “You can’t help me. Go get me someone […]

By |September 5th, 2011|Bob on Business|Comments Off

Go Ahead and Send the Nasty Gram

How many times have you felt so infuriated with someone that you just wanted to lash out and speak your mind?  We’ve all felt this way at one time or another.  If you haven’t, you better check for a pulse.

We all get angry and frustrated.  Maybe it’s a coworker who can’t see things your […]

By |August 19th, 2011|Bob on Business|Comments Off

Timing, Timing, Timing

We’ve all heard that timing is everything. Yep, wow, great. So what’s for dinner?  When people say, “Timing is everything,” it means nothing to us.  It’s like looking up and saying, “Hey, that’s the sky.”

But, if you look back on decisions you’ve made in your business, you’ll see that timing makes a huge difference. […]

By |August 6th, 2011|Bob on Business|Comments Off

Is Your Customer Service Fishy?

Sweetlips being cleaned by cleaner wrasse, By Nhobgood (Own work) [CC-BY-SA-3.0 or GFDL], via Wikimedia Commons
I recently saw a show about cleaner fish.  As I watched the show, I couldn’t stop thinking about how this fishy cleaning service was so much like a real business.  As the cleaner fish would diligently go about their […]

By |July 28th, 2011|Bob on Business|Comments Off

Man Versus Reading Glasses

It’s as predictable as the day following the night. One day you will attempt to read the label on a bottle of aspirin, or be checking the nutrition label on a candy bar (nice effort, but that’s akin to ordering a Diet Coke with your Big Mac), or, Heaven forbid, be trying to read […]

By |July 25th, 2011|Bob on Business|1 Comment

Should You Really Listen to Customers?

It has become somewhat trendy to ignore what customers are asking for and instead give them something innovative that they may not know they need.  Although it may seem obvious that you should solicit feedback from your customers, build what they ask for, and then provide it to them, Apple and others have proven […]

By |July 13th, 2011|Bob on Business|Comments Off