Business is full of opportunities. Will you be ready when they present themselves? Will you be ready when it’s time? The problem is that you never know when they will arise. So, you always have to be preparing. Here are three ways to prepare your business for when that key opportunity arises. Build your infrastructure [...]
Every day, in businesses across the world, customer service staff, receptionists, waiters and waitresses, and countless others in service industries have to hear that painful, anger-ridden phrase: “I want to talk to the manager.” What the customer is really saying when they spout out these words is, “You can’t help me. Go get me someone [...]
We’ve all heard that timing is everything. Yep, wow, great. So what’s for dinner? When people say, “Timing is everything,” it means nothing to us. It’s like looking up and saying, “Hey, that’s the sky.” But, if you look back on decisions you’ve made in your business, you’ll see that timing makes a huge difference. [...]
It’s as predictable as the day following the night. One day you will attempt to read the label on a bottle of aspirin, or be checking the nutrition label on a candy bar (nice effort, but that’s akin to ordering a Diet Coke with your Big Mac), or, Heaven forbid, be trying to read an [...]